Orders for less than 100 persons need to be placed (confirmed) by the day prior to the event. Private orders for more than 100 persons need to be placed (confirmed) 3 days in advance of the event. Large orders (300+) need to be confirmed 7 days in advance.
Please note that some menu selections may require additional notice or substitution may be required. Menu selection for rush orders may be limited, so your flexibility is appreciated!
To confirm the order, a deposit of 50% of the projected total bill needs to be made in advance as mentioned above (as per the cut off time).
Return & Refund Policy
- If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order.
- If in case you do not receive food that you order, we will make it up to you. Call us as soon as you see that any food items are not received in your order. You can cancel the missed food before we have made it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
- Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container so we may investigate and deal with the issue. We will prepare for you a new food order. If you do not want to get a new dish, we refund the amount to a credit card or refund you with a store credit only after we get the food in the original container and after confirmed the error to the discretion of the manager on duty.
Any lost, stolen or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up by Aareeb Catering after the event. Our staff is not on-site for the event, the client is responsible for the safety of all food setup and serving including any heated chafing dishes left on site. We do not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.